Friendly Faces Mobile Care

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

 

Updated as of April 21, 2026

 

It is our legal duty to protect the privacy and security of your information.  We are committed to keeping your health information private, and we are required by law to respect your confidentiality.

 

This Notice describes the privacy practices of Friendly Faces Mobile Care PLLC (FFMC) and applies to all the health information that identifies you and the care that you receive with FFMC. 

 

Your health information may consist of paper, digital, or electronic records but could also include photographs, videos and other electronic transmissions, or recordings that are created during your care and treatment. We will notify you if a breach occurs that may have compromised the privacy or security of your identifiable health information.

 

Federal and state laws require FFMC to protect your health information and federal law requires us to describe to you how we handle that information.  When federal and state privacy laws are different and conflict, and the state law is more protective of your information or provides you with greater access to your information, then we will follow state law.  

 

How FFMC May Use and Disclose Your Health Information

 

When you become a patient of FFMC, we will use your health information within FFMC and disclose your health information outside FFMC for the reasons described in this Notice.  The following categories describe some of the ways that we will use and disclose your health information.

 

Treatment.  We use your health information to provide you with health care services.  We may disclose your health information to doctors, nurses, technicians, medical or nursing students, or other persons who need the information to take care of you.  We also may disclose your health information to people outside FFMC who may be involved in your health care, such as treating doctors and home care providers.  We may share certain information with person(s) you identify as a family member, relative, friend, or other person that is directly involved in your care or payment for your care.  If it becomes necessary, we will notify these individuals about your location, general condition, or death.

 

Payment.  We may use and disclose your health information so that the health care you receive can be billed and paid for by you, your insurance company, or another third party.  For example, we may give information about a procedure that you had to your health plan so it will pay us or reimburse you for the procedure.  We may also tell your health plan about a treatment you are going to receive so we can get prior payment approval or learn if your plan will pay for the treatment.

 

Health Care Operations.  We may use your health information and disclose it outside FFMC for our health care operations.  For example, we may use your health information to review the care you received and to evaluate the performance of our staff in caring for you.  We also may combine health information about many patients to identify new services to offer, what services are not needed, and whether certain therapies are effective. 

 

Contacting You.  We may use and disclose health information to reach you about appointments and other matters.  We may contact you by mail, telephone, SMS/text, email or message you through your patient protal app.  For example, we may leave voice messages at the telephone number you provide us with, and we may respond to your email address.

 

Organ and Tissue Donation.  We may release health information about organ, tissue, and eye donors and transplant recipients to organizations that manage organ, tissue, and eye donation and transplantation when applicable.

 

Public Health and Safety.  We will disclose health information about you outside FFMC when required to do so by federal, state, or local law, or by other legal process (e.g., for judicial and administrative proceedings, including court or administrative orders and in response to a subpoena).  We may disclose health information about you for public health and safety reasons, like reporting births, deaths, child abuse or neglect, reactions to medications, or problems with medical products.  We may also share your health information when needed to lessen a serious and imminent threat to health or safety such as to help control the spread of disease or to notify a person whose health or safety may be threatened.  We may disclose health information to a health oversight agency for activities authorized by law, such as for audits, investigations, inspections, and licensure.  We also may disclose health information about you in the event of an emergency or for disaster relief purposes.

 

If you have a clear preference for how we share your information, talk to us.  Tell us what you want us to do, and we will follow your instructions to the best of our ability and as permitted by law.  If you are not able to tell us your preference, for example if you are unconscious, we may also share your information if we believe it is in your best interest.

 

Authorizations for Other Uses and Disclosures

 

As described above, we will use your health information and disclose it outside FFMC for treatment, payment, health care operations, and when required or permitted by law.  We will not use or disclose your health information for other reasons without your written authorization.  

 

Your Rights Regarding Health Information

 

Right to Inspect and Obtain Copy.  You have the right to inspect and obtain a copy of your completed health records unless your doctor believes that disclosure of that information to you could harm you.  You may not see or get a copy of information gathered for a legal proceeding or certain research records while the research is ongoing.  Your request to inspect or obtain a copy of the records must be submitted in writing, signed and dated, to the Privacy Officer via a contact method provided below.  This may take up to thirty (30) days to prepare, and there may be a reasonable preparation fee associated with making any copies.  If FFMC denies your request to inspect or obtain a copy of the records, you may appeal the denial in writing to FFMC’s Privacy Officer via contact method provided below.

 

Right to Amend.  If you feel that the health information we have about you is incorrect or incomplete, you have the right to ask us to amend your medical records.  Your request for an amendment must be in writing, signed, and dated.  It must specify the records you wish to amend and give the reason for your request.  We may deny your request; if we do, we will tell you why and explain your options.  FFMC will respond to you within 60 days.

 

Right to Accounting.  You may request an accounting, which is a listing of the entities or persons (other than yourself) to whom FFMC has disclosed your health information without your written authorization.  The accounting may not include disclosures for treatment, payment, health care operations, and certain other disclosures exempted by law.  Your request for an accounting of disclosures must be in writing, signed, and dated.  It must identify the time period of the disclosures and the FFMC facility that maintains the records about which you are requesting the accounting.  We may not list disclosures made earlier than six (6) years before your request.  Your request should indicate the form in which you want the list (for example, on paper or electronically).  You must submit your written request to the Privacy Officer via a contact method provided below. We will respond to you within 60 days.  We will give you the first listing within any 12-month period free of charge, but we will charge you for all other accountings requested within the same 12 months.

 

Right to Request Restrictions.  You have the right to ask us to restrict the uses or disclosures we make of your health information for treatment, payment, or health care operations, but we do not have to agree in most circumstances.  However, if you pay out of pocket and in full for a health care item or service, and you ask us to restrict the disclosures to a health plan of your health information relating solely to that item or service, we will agree to the extent that the disclosure to the health plan is for the purpose of carrying out payment or health care operations and the disclosure is not required by law.  You also may ask us to limit the health information that we use or disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend.  Again, we do not have to agree.

 

A request for a restriction must be signed and dated.  The request should also describe the information you want restricted, say whether you want to limit the use or the disclosure of the information or both, and tell us who should not receive the restricted information.  You must submit your request in writing to the Privacy Officer via a contact method provided below.  We will tell you if we agree with your request or not.  If we do agree, we will comply with your request unless the information is needed to provide you with emergency treatment.

 

Right to Request Confidential Communications.  You have the right to request that we communicate with you about your health in a certain way or at a certain location.  For example, you can ask that we only contact you at work or by mail.  Your request for confidential communications must be in writing, signed, and dated.  You need not tell us the reason for your request, and we will not ask.  You must send your written request to the Privacy Officer via a contact method provided above.  We will accommodate all reasonable requests.

 

Right to a Paper Copy of This Notice.  You have the right to a paper copy of this Notice.  You may ask us to give you a copy of this Notice at any time.  Even if you have agreed to receive this Notice electronically, you are still entitled to a paper copy.  You may obtain a paper copy of this Notice at any of our facilities or by contacting the Privacy Officer via a method provided below. 

 

Our Contact Information

 

For more information about these privacy practices, to place a complaint, to exercise the rights described herein, or to report a concern or conflict, please contact us at:

 

Friendly Faces Mobile Care Privacy Officer

Phone 360.875.7773

Fax 360.844.3458

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Mailing Address:

2103 Harrison Ave NW

Ste 2 PMB 1015

Olympia, WA 98502

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You may also send a written complaint to the United States Department of Health and Human Services if you feel we have not properly handled your complaint.  Under no circumstance will you be retaliated against for filing a complaint.

 

Changes to this Notice

 

We reserve the right to change our policies and notice of privacy practices at any time.  If we should make a significant change in our policies, we will change this notice and post the new notice on our website www.friendlyfacesmobilecare.com.